FAQ's

 


Shipping & Delivery


HAS MY ORDER BEEN SHIPPED OUT YET?

As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it’s on its way.  From there it should be delivered within the timescale we advertise.


I HAVE RECEIVED A FAULTY ITEM

We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team. We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.


I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER

If you have received an incorrect item in your order, let us know straight away by contacting our Customer Care Team. They will try and sort it out for you as soon as possible.


AN ITEM IS MISSING FROM MY ORDER

Sometimes we don’t send everything you’ve ordered at the same time, so first of all, check your dispatch emails to see if any of your items will be arriving separately. If your order has been sent separately then the delivery note will only state which items should be in that part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing then please get in touch with Customer Care.


Returns 

 
HOW DO I RETURN AN ITEM?
 
As an online business, we aim to provide a returns service that is totally hassle-free for you.
 
From receipt, you have 10 days to decide if you want to return any item (this includes all sale items) within your order. Just fill out the Returns Form enclosed with your order.
 
Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you want us to.
 
It can take up to 7 days for us to receive your return, depending on which postal service you use. However once we receive them, we will inspect and process the goods within 24 hours to ensure you receive what you want as quickly as possible.
 
So you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been allocated to your account.
 
Any refund will automatically be issued to the card used to make the original purchase and in the event, we are unable to provide a suitable replacement we will automatically refund you and let you know via email.
 
 
 
I HAVE BEEN REFUNDED THE INCORRECT AMOUNT
 
We are very sorry if we have made a mistake on your refund. Please get in touch with our Customer Care Team who will try and sort it out for you as soon as possible.
 
The following may affect the amount you have been refunded: The delivery charge, which would only be refunded under cancelled orders if the goods are faulty.
 
Any discounts that were applied at the time of sale, which may not now be applicable

 

Ordering

If you wish to change or cancel your order before we have dispatched it, please contact us either via phone or via e-mail.

Phone – 0333 321 6677
E-mail – info@enzojeans.com

Please provide your name, address and order reference number, and specify your requested service.


CANCELLING AN ORDER

If you would like to cancel your order, we will refund the money back into your account. Please allow 2-3 days for the refund to be processed.


CHAANGING AN ORDER

If you would like to exchange your purchased item for a different size, please e-mail info@enzojeans.co.uk stating your preferred size. We will respond to your e-mail to confirm whether or not your requested size is in stock or not.

If you would prefer a different item altogether, please e-mail info@enzojeans.co.uk stating which item you would like. If this item is the same price as the item you originally ordered, we will check for stock and send you the replacement.

If your requested item is a different price, you will need to contact our customer services team on 0333 321 6677, please specify that your query is regarding Enzo Jeans.

If your requested item is not in stock and there are no alternative items you would prefer, we will issue a full refund. Again, please allow 2-3 days for the refund to be processed.

For any of the above queries, please notify us as soon as possible, as our priority is to dispatch your goods at the earliest possible time to ensure a quick delivery.


Trading Address:

Enzojeans.com,

Raw Indigo LTD.
Opus 2 Unit A,
Greenbank way,
Blackburn,
Lancashire
BB1 3EA, UK

Email: info@enzojeans.com

Customer services are open:
Monday - Friday 9:30AM - 5:00PM (excluding Bank Holidays)

 

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